Swissotel
(Hospitality workers Europe – Croatia & Bosnia)
We are seeking passionate and customer-focused Hospitality Professionals to join our team across various roles in our prestigious hotel, restaurant, and coffee shop facilities in Bosnia and the Balkans. The ideal candidates will be dedicated to delivering exceptional service, ensuring an outstanding guest experience, and maintaining a high standard of hospitality excellence. If you are enthusiastic about providing top-tier service in a dynamic, fast-paced environment, we invite you to apply for these exciting opportunities.
Hotel Roles:
- Guest Service Excellence: Ensure every guest is greeted warmly and receive exceptional service throughout their stay.
- Check-In & Check-Out Procedures: Assist guests with check-in/check-out processes, handling guest inquiries and resolving concerns promptly.
- Room Service & Guest Requests: Coordinate room service orders and attend to special requests to enhance the guest experience.
- Guest Relations: Provide personalized attention to guests, offering recommendations, services, and solving any issues to maintain high guest satisfaction.
- Hotel Operations: Assist in various departments including front desk, housekeeping, and concierge as needed to ensure smooth daily operations.
- Housekeeping/Chambermaid: Ensure that guest rooms and public areas are cleaned to the highest standards, maintaining the comfort and satisfaction of our guests
Restaurant Waiter:
- Customer Service: Greet guests promptly, take accurate orders, and provide menu recommendations with a focus on hospitality and professionalism.
- Food & Beverage Service: Serve food and beverages efficiently, ensuring correct orders and presentation according to restaurant standards.
- Upselling: Suggest additional items and promote daily specials to enhance the dining experience and increase sales.
- Table Maintenance: Ensure cleanliness and organization of dining areas, setting up tables and maintaining an inviting atmosphere for guests.
- Team Collaboration: Work closely with kitchen staff and fellow servers to ensure seamless service delivery.
Coffee Shop Barista:
- Beverage Preparation: Prepare and serve high-quality coffee and beverages, including specialty drinks, in line with brand standards.
- Customer Interaction: Engage with customers in a friendly, positive manner, taking orders, answering questions about the menu, and making suggestions based on preferences.
- Coffee Shop Maintenance: Maintain cleanliness and organization of the coffee shop, including cleaning equipment and restocking supplies.
- Cash Handling: Process payments accurately, provide change, and manage cash registers efficiently.
- Inventory Management: Ensure that stock levels are maintained, and ingredients are ordered in a timely manner.
Requirements:
- Education: High school diploma or equivalent required. A degree or certification in hospitality or related fields is a plus. TESDA or equivalent is required for visas.
- Experience: Previous relevant experience in hospitality roles is preferred.
- Skills:
- Strong English communication skills.
- Ability to provide exceptional guest service.
- Team player with a positive and proactive attitude.
- Basic knowledge of food and beverage services, (waitstaff and baristas).
- Ability to work under pressure in a fast-paced environment.
- Additional Skills (Specific to Baristas): Knowledge of coffee preparation, machine operation, and specialty drinks.
- Additional Skills (Specific to Waiters): Familiarity with restaurant etiquette and service protocols.
Benefits:
- Competitive salary and tips (for waiter roles).
- Health and wellness benefits.
- Professional development and training.
- Opportunities for career advancement within the organization.
- Discounted meals and services.
- Uniform and transportation allowance (depending on location).
- Opportunities to work in a vibrant and dynamic environment.
